Last reviewed: December 2020
This policy sets out how Melior Clinics uses and protects any information that you give us and how you may use our website.
Your privacy
Melior Clinics is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, including this website, then you can be assured that it will only be used in accordance with this privacy policy.
We will never pass your details on to any third party without asking for your permission, unless we are required to do so by law.
We have a strict Confidentiality Policy which all our team adhere to. Please contact us if you would like further information.
Your privacy as a patient
Obtaining consent to store and use your information
When you become a Melior Clinics patient, we will ask you to complete a GDPR Patient Consent Form, detailing the information we may hold and how we may use it.
What information do we store?
We store personal information which is relevant to your enquiry and any treatment you choose to receive. This includes, but isn’t limited to:
- Name
- Email address
- Phone number
- Postal address
- Date of birth
- Medical history
- Relevant information about your condition and the outcome
- Past and future appointments – including details of treatments planned and received
How do we use your information?
We use your contact information to keep you informed about your appointments and for our aftercare services.
Your personal and medical information is used to ensure that any treatments you receive are safe and appropriate for you.
Is your personal information safe?
All your personal information is stored securely within the Melior Clinics patient database. This database is only accessible to necessary members of Melior Clinics staff.
Any written notes taken by our practitioners are stored securely on our premises.
Your contact details and any other information you choose to provide may also be stored in online facilities, as outlined in this privacy policy.
We will never pass your details on to any third parties without asking for your permission, unless we are required to do so by law.
Withdrawing your consent for us to hold your personal information
Should you wish to withdraw your consent for us to hold your personal information then please contact us.
Visiting our website
By visiting meliorclinics.co.uk you agree that you will not reproduce, copy, emulate or create derivative works from the content of the website.
When using our website you must not introduce any files containing malicious code including, but not limited to, viruses, Trojan Horses, spyware or malware. You must not attempt to gain unauthorized access to our website or attack our website, servers, computers or databases in any way.
You further agree that you will not act in a manner which may be perceived as damaging to the reputation of Melior Clinics.
The information displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy.
Personal information provided through our website
Contact form
If you contact us using our contact form we collect the following personal information:
- Name
- Email address
- Telephone number (optional)
- Any other information you choose to provide
If you opt not to receive marketing messages from us, your information will be used for the sole purpose of responding to your enquiry.
For further information or to withdraw your consent for us to store your personal information please contact us.
Book a consultation form
If you contact us using our book a consultation form we collect the following personal information:
- Name
- Email address
- Telephone number (optional)
- Any other information you choose to provide
If you opt not to receive marketing messages from us, your information will be used for the sole purpose of responding to your enquiry.
By completing this form you have no obligation to attend a consultation, it will be treated purely as an enquiry.
For further information or to withdraw your consent for us to store your personal information please contact us.
Refer a friend form
If you contact us using our refer a friend form we collect the following personal information:
- Your name
- Your email address
- Your friend’s name
- Your friend’s email address
- Your friend’s telephone number (optional)
Before completing this form you must ensure that you have your friend’s explicit permission to send us their name and phone number.
For further information or to withdraw your consent for us to store your, or your friend’s, personal information please contact us.
Newsletter sign up form
If you contact us using our newsletter sign up form we collect the following personal information:
- Name
- Email address
- Telephone number (optional)
For further information or to withdraw your consent for us to store your personal information please contact us.
Personal information provided through social media
Should you contact us through Facebook, Instagram or Twitter this is governed by their respective privacy policies.
Server security
The Melior Clinics website is hosted on servers managed by Clook. All data transferred between users and the Clook servers is encrypted. Only technical staff at Clook and our website management company, Open Door Digital have access to the data stored on the server. All Clook staff are subject to an internal data protection policy and receive regular security awareness training. Clook are ISO27001 and ISO9001 accredited and assessed by external auditors annually.
Server logs
When you visit our website some information, which cannot be used to identify you personally, is collected and stored by our server (the computer where our website is located). Our server stores the following information about your visit:
- IP address
- Date, time and duration of visit
- Pages visited
- Type of browser and operating system
- How you arrived on our website (eg from a search engine or other source)
This information is used for administrative purposes such as to report on server activity and to identify any errors or malicious traffic.
Cookies
A cookie is a small piece of data sent from a website and stored on the visitor’s computer by their web browser. Cookies are used to improve the visitor’s experience by ‘remembering’ their preferences as they move around the website; they are also used to collect data about their visit to be used by the website operator to improve their service.
Google Analytics cookies
We use Google Analytics to monitor how visitors move around the website, how they reached it, and other dimensions and metrics. The information received cannot be used to identify you personally. To collect this information, it is necessary for Google Analytics to set cookies on your computer.
Refusing Google Analytics cookies
Collecting this data is really important to us, as we use it to improve our service. However, you can opt out if you wish: opt out of Google Analytics.
This will prevent data about any websites you visit being used by Google Analytics.
HotJar cookies
We use HotJar to monitor how visitors move around the website and other dimensions and metrics. The information received cannot be used to identify you personally. To collect this information, it is necessary for HotJar to set cookies on your computer. You can see the full details of how HotJar cookies are used on the following link https://www.hotjar.com/legal/policies/cookie-information
Refusing HotJar cookies
Collecting this data is really important to us, as we use it to improve our service. However, you can opt out if you wish: Opt out of HotJar.
Mailchimp
We use the Mailchimp service to send our email newsletters.
Full details of how Mailchimp protects the contact information we upload to this service can be found in the Mailchimp privacy policy.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this privacy statement.
You should exercise caution and look at the privacy statement applicable to the website in question.
Further information
Melior Clinics is registered with the information Commissioner’s Office (ICO), reference number ZA517357. Our Data Protection Officer is David Park, Managing Director.
If you would like any further information about how we collect and store your personal data, if you wish to request a copy of the data we hold about you, or if you wish to withdraw your consent for us to store your data, please contact us.
