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Privacy Policy

This policy sets out how Melior Clinics uses and protects any information that you give us and how you may use our website.

This policy was last updated 3 May 2019.

Your privacy

Melior Clinics is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, including this website, then you can be assured that it will only be used in accordance with this privacy policy.

We will never pass your details on to any third party without asking for your permission, unless we are required to do so by law.

What information do we store?

We store personal information which is relevant to your enquiry and any treatment you choose to receive. This includes, but isn’t limited to:

How do we use your information?

We use your contact information to keep you informed about your appointments and for our aftercare services.

Your personal and medical information is used to ensure that any treatments you receive are safe and appropriate for you.

Is your personal information safe?

All your personal information is stored securely within the Melior Clinics patient database. This database is only accessible to necessary members of Melior Clinics staff.

Any written notes taken by our practitioners are stored securely on our premises.

Your contact details and any other information you choose to provide may also be stored in online facilities, as outlined in this privacy policy.

We will never pass your details on to any third parties without asking for your permission, unless we are required to do so by law.

Withdrawing your consent for us to hold your personal information

Should you wish to withdraw your consent for us to hold your personal information then please contact us.

Visiting our website

By visiting meliorclinics.co.uk you agree that you will not reproduce, copy, emulate or create derivative works from the content of the website.

When using our website you must not introduce any files containing malicious code including, but not limited to, viruses, Trojan Horses, spyware or malware. You must not attempt to gain unauthorized access to our website or attack our website, servers, computers or databases in any way.

You further agree that you will not act in a manner which may be perceived as damaging to the reputation of Melior Clinics.

The information displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy.

Personal information provided through our website

Contact form

If you contact us using our contact form we collect the following personal information:

If you opt not to receive marketing messages from us, your information will be used for the sole purpose of responding to your enquiry.

For further information or to withdraw your consent for us to store your personal information please contact us.

Book a consultation form

If you contact us using our book a consultation form we collect the following personal information:

If you opt not to receive marketing messages from us, your information will be used for the sole purpose of responding to your enquiry.

By completing this form you have no obligation to attend a consultation, it will be treated purely as an enquiry.

For further information or to withdraw your consent for us to store your personal information please contact us.

Arrange a callback form

If you contact us using our arrange a callback form we collect the following personal information:

If you opt not to receive marketing messages from us, your information will be used for the sole purpose of responding to your enquiry.

For further information or to withdraw your consent for us to store your personal information please contact us.

Request a brochure form

If you contact us using our request a brochure form we collect the following personal information:

If you opt not to receive marketing messages from us, your information will be used for the sole purpose of responding to your enquiry.

For further information or to withdraw your consent for us to store your personal information please contact us.

Refer a friend form

If you contact us using our refer a friend form we collect the following personal information:

Before completing this form you must ensure that you have your friend’s explicit permission to send us their name and phone number.

For further information or to withdraw your consent for us to store your, or your friend’s, personal information please contact us.

Newsletter sign up form

If you contact us using our newsletter sign up form we collect the following personal information:

For further information or to withdraw your consent for us to store your personal information please contact us.

Live chat

If you contact us using our website’s LiveChat service then we may capture the following personal information:

When you use LiveChat you will be talking directly to an employee of Melior Clinics and all information provided will be treated with the upmost respect and confidentiality.

Our LiveChat service is provided by LiveChat Inc. Full details of how LiveChat Inc protects the information you provide can be found in the LiveChat privacy policy. Please note that you have the option to request a transcript of the conversation after each LiveChat session.

Personal information provided through social media

Should you contact us through Facebook, Instagram or Twitter this is governed by their respective privacy policies.

Server security

The Melior Clinics website is hosted on servers managed by Clook. All data transferred between users and the Clook servers is encrypted. Only technical staff at Clook and our website management companies, Open Door Digital & Michael Bell One have access to the data stored on the server. All Clook staff are subject to an internal data protection policy and receive regular security awareness training. Clook are ISO27001 and ISO9001 accredited and assessed by external auditors annually.

Server logs

When you visit our website some information, which cannot be used to identify you personally, is collected and stored by our server (the computer where our website is located). Our server stores the following information about your visit:

This information is used for administrative purposes such as to report on server activity and to identify any errors or malicious traffic.

Cookies

A cookie is a small piece of data sent from a website and stored on the visitor’s computer by their web browser. Cookies are used to improve the visitor’s experience by ‘remembering’ their preferences as they move around the website; they are also used to collect data about their visit to be used by the website operator to improve their service.

Google Analytics cookies

We use Google Analytics to monitor how visitors move around the website, how they reached it, and other dimensions and metrics. The information received cannot be used to identify you personally. To collect this information, it is necessary for Google Analytics to set cookies on your computer.

Refusing Google Analytics cookies

Collecting this data is really important to us, as we use it to improve our service. However, you can opt out if you wish: opt out of Google Analytics.

This will prevent data about any websites you visit being used by Google Analytics.

Google Translate cookies

In order to provide an immediate translation of our website’s contents into other languages we use the Google Translate tool. This uses cookies to remember which language you have selected as you move around the website.

HotJar cookies

We use HotJar to monitor how visitors move around the website and other dimensions and metrics. The information received cannot be used to identify you personally. To collect this information, it is necessary for HotJar to set cookies on your computer. You can see the full details of how HotJar cookies are used on the following link https://www.hotjar.com/legal/policies/cookie-information

Refusing HotJar cookies

Collecting this data is really important to us, as we use it to improve our service. However, you can opt out if you wish: Opt out of HotJar.

LiveChat cookies

Our LiveChat service, provided by LiveChat Inc, uses cookies to maintain your LiveChat conversation as you move around the website. Please see the LiveChat privacy policy for more details.

MailChimp

We use the MailChimp service to send our email newsletters.

Full details of how MailChimp protects the contact information we upload to this service can be found in the MailChimp privacy policy.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the website in question.

Further information

If you would like any further information about how we collect and store your personal data, if you wish to request a copy of the data we hold about you, or if you wish to withdraw your consent for us to store your data, please contact us


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